| |
| |
 |
Mike & Donna Brown View |
Mike & Donna Brown Owners
Mike and his wife Donna have been married for 33years as of 2011 they started this business back in 1998. Mike retired from contract aviation in 1998 and runs the business, Donna started working for Intel when the DuPont facility opened; this is where she still works today.
They have two assume children Kimberly who is an Attorney in the Seattle area and Christopher who is serving our country in the military overseas.
They have two adorable grandchildren Carter and Avery, Brilliant Attorney Son in-law Phil as well as Beautiful Daughter in-law Brittany who is also serving in the military overseas with Christopher.
They want everyone to know “we own the dirt and building” this means we will be here 10 years from now when that part we put in with a life time warranty goes bad, as we have been for the past 13 years. You can count on us to hire the best talent in the area and pay that talent hourly so you never have to worry about commissioned sales staff. We worked hard to get a nationwide warranty for all repairs done here for 18 months or 18,000 miles we did this for everyone but most of all for our Military customers. We know that when they PCS to another location all our repairs will be covered at their new duty station with a simple call to a 1-800 number. We now have e-mail tracking which lets the customer (with a special ID# and Password) go into our database anywhere in the world and pull up repair history on any repairs we did on his or her vehicle. If your loved one is deployed they can from any computer check an estimate or look at repair history. They through e-mail can approve or disapprove any repair from anywhere in the world. We are here for you, after any and all repairs you will get an e-mail thank you, also on it is comment blocks please fill out that block it is important we know how your visit went. That comment block review is logged in the testimonials link on our web page by a third party we hired. They were hired to make sure all reviews are real and not false reviews written by rival business to try and discredit us. When you become the largest most well respected auto repair facility in the area that sometimes brings out the jealousy in the smaller ones and the web is the land of anonymous reviews. In our testimonial link you should see good and bad reviews (my bet is you will a lot more good than bad), what you should be interested in is how we handle the bad ones. If we get a bad one you will get to see the back and forth between us and that customer until it is resolved, judge us from that and the other reviews. Do not judge us on word of mouth, fictitious internet reviews, what some other shop owner or parts person said. To get the 18/18 warranty and the best price on parts for you we had to go with a national chain parts supplier. This made a couple of the local parts suppliers get ruffled feathers, truth is we have worked on 50 thousand cars trucks and motorhomes this facility we opened 7 years ago. We work on mechanical things with owners of all ages and as bad as we want to we can’t please all the people all the time, but I can guarantee you this we will give it our best shot.
|
 |
Bob Holder View |
Service Manager
Bob has lived in the Yelm area for over 50 years. He is well known for his honesty and integrity over those years. Bob has been in the automotive industry for a lot of those years and is a trusted friend of the owners. You can do no wrong entrusting your car truck or motorhome care to Bob. Bob double checks all the repairs as well as shops the best price for the part for you. Bob has been married 40 plus years and lives here in town like Mike and Donna do. Bob loves to fish if you need any fishing information come on in and talk with Bob see the fish pictures swap your fish stories. |
 |
Mike Perry (PERRY) View |
Service Writer
Mike goes by Perry because there are two Mikes here and it was getting a little confusing. Perry has been in the automotive industry for over 30 years and he has gone from a Mechanic to a Service Manager for a large dealership over those years. During the last downturn in the economy we acquired Mr. Perry and their loss was our gain. He will work hard for you to make sure you get the best service we can provide and the personal touch missing in most auto repair shops.
Mike also likes to fish and has lived in this area all his life. |
